Internet Support SCAM!!

We have seen a large increase in reported internet scam attacks just recently and we wanted to issue a warning to our customers to be aware and vigilant. If you unsure or think you may have been targeted please call us so when can run security scans on your systems.

Malware-bye-bye.com is a deceptive website that displays fake security alerts, which are designed to scare people into calling a remote tech support phone number. (See below screenshots).

These alerts are shown in such a way as to trick the user into thinking their computer has crashed or that a virus has been detected on the computer. It does this to try and scare the infected user into calling one of the listed numbers in order to receive support. In reality, though, they will only be greeted with people who are trying to sell them unneeded support contracts and services. Please DO NOT CALL THE PHONE NUMBER!!

This recent threat occurs with an adware program which is typically installed when you install another free software (video recording, download-managers or PDF creators) that had bundled into their installation this adware program.

When this malicious program is installed, whenever you browse the Internet, an ad from Malware-bye-bye.com will randomly pop-up. This pop-up will state that your computer is infected and that you need to call their paid support service to remove the infection. If you call the “support” number, a salesperson will try to convince you that your computer has a problem and that you should purchase a support contract to fix it. This is a complete scam and you should not purchase anything from numbers listed in alerts.

When infected with this malicious program, other common symptoms include:

• Advertising banners are injected with the web pages that you are visiting.
• Random web page text is turned into hyperlinks.
• Browser popups appear which recommend fake updates or other software.
• Other unwanted adware programs might get installed without the user’s knowledge.

Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this Malware-bye-bye.com adware. Be very careful what you agree to install.